Operations Manager

We have an exciting opportunity for an Operations Manager to take on the reins of managing the day to day operations at the Humber Royal Hotel. You will already be an experienced head of department/manager within the hotel sector who is looking for a different challenge. You may also have taken a break from the hospitality industry recently following the pandemic and are looking to return to the industry.

Regardless, we want someone with a passion for the hotel sector, hospitality industry and someone who will not compromise on delivering outstanding guest service with a company that is going places.

You will work closely with and report to the hotel’s general manager. You will be able to evidence your career history and show that your career growth. Ideally you will have branded hotel experience and be able to implement systems, processes and standards which are effective enough to be potentially rolled out within the group. You will have your finger on the pulse of the latest food trends, beverage trends, IT trends and be computer literate.

Whilst leading the daily operation you will be the HOD’s HOD. Your team of heads of department will include a head receptionist, head housekeeper, maintenance manager, meetings & events co-ordinator, 3 x food & beverage supervisors along with a banqueting supervisor to manage the operation of the food & beverage teams which also include meeting and event capability for up to 250 covers.

You will be able to direct, lead, motivate mentor and educate members of your team showing patience, enthusiasm and passion as well as ensuring the team are challenged and upskilled.

You will create and manage an environment of professionalism, passion and freedom to grow and perform.

Along with the day-to-day control and accountability of the day to day control of the hotel you will ensure that your team are managing their teams effectively and are constantly driving the hotel and company guest service standards forward.

You will be tasked with achieving and driving financial targets and business objectives including working with the food and beverage team to ensure that gross profit targets are met, payroll targets for all departments are met as well as other financial targets which the company may set in the future along with developing, managing and controlling departmental KPIs and other cost controls.

You will also be expected to take part and lead in supporting the GM with the monitoring and managing of compliance of statutory and industry legislation which will include health and safety, fire safety, food safety.

Skills & Experience required:

  • Minimum of 3 years’ experience within a 3/4*hotel or similar property either in a senior management role or head of department.
  • Gross profit controls & other cost controls including wage controls, fixed cost management and flexible cost management
  • Excellent working knowledge of Health and Safety and Food Safety Management systems
  • Excellent communication skills with the drive for motivational leadership. You must be able to listen and take on feedback from your colleagues and customers
  • Be IT literate and be proficient in the use of Microsoft and other applicationsA positive, dynamic, can-do attitude
  • Possess immaculate personal presentation and discipline at all times

Job Types: Full-time, Contract

Salary: £25k per year

Job Types: Full-time, Permanent

Salary: £25,000.00 per year

Benefits:

Discounted or free food
Flexible schedule
On-site parking

Schedule:

10 hour shift
12 hour shift
8 hour shift

Experience:

Administrative & Business Operations Occupations: 3 years (preferred)

 

Head Receptionist

As the first port of call for guests arriving at the hotel this is a key position and experience in a hotel reception role is required.

Key responsibilities will include but not limited to:

  • Supporting the Ops Manager in implementing & monitoring new standards
  • Training & developing the team
  • Duty Management shifts
  • Creating & checking of reservations
  • Supporting the nights team with any queries they may have
  • Upselling the hotels products
  • Oversee the reception team and ensure that all company standards and practises are adhered to at all times
  • Providing guest information to the housekeeping team so they can carry out their duties effectively
  • Communicate all maintenance issues to the maintenance team and ensuring work is carried out and completed before rooms are open to guests

This is a key position within the hotel demanding a high degree of commitment and enthusiasm. The successful applicant will have an understanding and experience of FoH operations within a busy reception desk. They will be responsible for training and supporting their team, to ensure that all guests have the best possible experience when staying with us.

Experience of Rezlynx PMS is preferred but not essential, although you must have worked in a hotel reception environment previously.

This role is offered on a 40 hour per week contract working office days and shifts across 7 days per week, including weekend, bank holidays and the Christmas period.

This is a great opportunity for someone to join a small hotel group with a potential to progress.

Job Types: Full-time, Permanent

Salary: £10.00 per hour

Benefits:

Discounted or free food
Flexible schedule
On-site parking

Schedule:

8 hour shift

Experience:

Hotel & Accommodations Guest Services Staff: 2 years (required)